Question 1

Is requesting a quote free?

Accepted Answer

Yes. Submitting a request on Maintain.ae is completely free for customers, with no obligation to accept any proposal.

Question 2

How many proposals will I receive?

Accepted Answer

Depending on service availability, request type and provider capacity, you may receive up to three competitive proposals.

Question 3

Does Maintain.ae provide maintenance services directly?

Accepted Answer

No. Maintain.ae is an independent matching and enquiry platform. Services are performed by independent third-party UAE companies.

Question 4

How are service providers selected?

Accepted Answer

We match requests to providers based on location, service category, capacity, availability and suitability for your property type.

Question 5

Can I request emergency maintenance?

Accepted Answer

Yes. Select Emergency in the urgency step — matched providers who offer emergency service will be prioritised.

Question 6

Can I compare annual maintenance contracts?

Accepted Answer

Yes. AMC comparisons are a core use case. Packages depend on property size, AC units, response times and coverage level.

Question 7

Do you support commercial properties?

Accepted Answer

Yes — from single offices, retail and F&B to hotels, buildings, healthcare facilities, schools and multi-site portfolios.

Question 8

Can I upload an RFP or scope of work?

Accepted Answer

Yes. The commercial requirement form accepts RFPs, scopes of work, drawings and supporting documents.

Question 9

Which UAE emirates are supported?

Accepted Answer

Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Question 10

Am I required to accept a quotation?

Accepted Answer

No. There is no obligation. Compare the proposals you receive and choose only if one is right for you.

Question 11

How can a maintenance company join the platform?

Accepted Answer

Apply through the For Service Providers page. We'll review your trade licence, service categories and coverage before activating your profile.

Question 12

Does Maintain.ae process payments?

Accepted Answer

Payment for services is arranged directly between the customer and the selected service provider unless expressly stated otherwise.

Frequently asked questions